Skip to content

Real-Time Agent Guidance: Use Cases and Best Practices

July 2021
By Donna Fluss

Introduction

To meet ever-increasing customer expectations, it’s essential for companies to be able to transform their service and support organizations on-the-fly based on real-time feedback. Providing employees with in-the-moment insights about customer emotion and sentiment along with next-best-action recommendations and guidance to address customer needs requires real-time analysis of customer conversations. These capabilities are available only from real-time speech (conversation) analytics solutions.

To continue reading, download the PDF by registering below:


Please complete the registration form below and press the download button to access the document you requested.

Please enable JavaScript in your browser to complete this form.
Name
Marketing Choices
GDRP

This whitepaper is currently unavailable.

Please contact us to request it.

whitepaper cover
Have a question about this whitepaper?
Please enable JavaScript in your browser to complete this form.