Tools and Tips for Successful Contact Center Supervisors

Introduction

Front-line supervisors who are responsible for supporting and managing agents as well as handling the toughest customer interactions, are critical to the success of contact centers as they keep the day-to-day activities running smoothly. This white paper provides valuable insights into this vitally important contact center role, what should and should not be part of this job, and how to identify, train, and support great contact center supervisors.

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