Skip to content

Top Strategies and Applications for Engaging Agents

8/19/2016
By Donna Fluss

Introduction

Contact centers are changing for the better, but they need tools that provide transparency and guidance so that agents and managers have the information they need to deliver a consistently outstanding customer experience. Desktop analytics is a unique application; it has advanced automation capabilities, great flexibility, and can be used by managers without programming skills. It reduces risk by monitoring agent performance and automates manual tasks performed on the desktop. It provides visibility into performance and uses this data to identify and deliver real-time guidance to help agents deliver an outstanding customer experience. This white paper explains desktop analytics, reviews its top uses, and explains why it is necessary for contact centers as well as back-office operating departments.

To continue reading, download the PDF by registering below:


Please complete the registration form below and press the download button to access the document you requested.

Please enable JavaScript in your browser to complete this form.
Name
Marketing Choices
GDRP

JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTNFJTBBJTIwJTIwdmFyJTIwUERGX1VSTCUyMCUzRCUyMCUyN2h0dHBzJTNBJTJGJTJGd3d3LmRtZ2NvbnN1bHQuY29tJTJGZmlsZXMlMkZEQSUyNTIwV1BfJTI1MjBGaW5hbC40LjE4LjIwMTYucGRmJTI3JTNCJTBBJTIwJTIwalF1ZXJ5JTI4JTI3JTIzaW5wdXRfOF8xNCUyNyUyOS52YWwlMjhQREZfVVJMJTI5JTNCJTBBJTNDJTJGc2NyaXB0JTNF

This whitepaper is currently unavailable.

Please contact us to request it.

whitepaper cover missing
Have a question about this whitepaper?
Please enable JavaScript in your browser to complete this form.