Contact Center

Cut through copious contact center data with contact center KPIs

April 3, 2012
Contact Center, Key Performance Indicators (KPIs), Publications

Using Social Media for Customer Service

April 2, 2012
Contact Center, Publications, Social Media

Desktop analytics: A game changer for contact centers, back offices

March 13, 2012
Back Office, Contact Center, Desktop Analytics, Operations [Back Office], Publications

Speech Analytics Gets Down to Business

February 23, 2012
Contact Center, Interaction Analytics (Speech & Text), Publications

Speech analytics is worth the pain

January 23, 2012
Contact Center, Interaction Analytics (Speech & Text), Publications, Voice of the Customer (VoC) / Surveying

New Rules for Managing Cloud-Based Contact Centers

January 13, 2012
Cloud Technology, Contact Center, Publications

Speech Analytics in the Voice of the Customer Era

January 3, 2012
Contact Center, Interaction Analytics (Speech & Text), Publications, Social Media, Voice of the Customer (VoC) / Surveying

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