Workforce Management

WFM Solutions in the Future

November 10, 2020April 12, 2021
COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management

VISION 2020

May 21, 2020March 10, 2021
Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Intelligent Automaion, Intelligent Virtual Agents, Posts, Self-Service / IVR / IVA, Technology & Applications, Workforce Management

How much historical data is needed for AI to improve forecast accuracy in workforce management?

May 9, 2020
Artificial Intelligence (AI), Q&A, Workforce Management

What’s New in the World of Contact Center WFM

April 20, 2020
COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management

What’s New with Workforce Management?

October 16, 2018
Newsletter, Technology & Applications, Workforce Management

The Uberization of Workforce Management

July 9, 2018
Newsletter, Technology & Applications, Workforce Management

WFM Solutions and Vendors Are Not All the Same

August 18, 2017
DMG in the News, Posts, Technology & Applications, Workforce Management

Real-Time Adaptive Scheduling—WFM’s Next Evolutionary Step

April 5, 2017
Publications, Technology & Applications, Workforce Management

WFM Growth Brings Choices and Challenges

May 1, 2014
Contact Center, Publications, Workforce Management

Workforce management applications: Cracking the productivity code

August 15, 2013
Contact Center, Publications, Workforce Management