WFM Solutions in the FutureNovember 10, 2020April 12, 2021COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management
VISION 2020May 21, 2020March 10, 2021Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Intelligent Automaion, Intelligent Virtual Agents, Posts, Self-Service / IVR / IVA, Technology & Applications, Workforce Management
How much historical data is needed for AI to improve forecast accuracy in workforce management?May 9, 2020Artificial Intelligence (AI), Q&A, Workforce Management
What’s New in the World of Contact Center WFMApril 20, 2020COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management
What’s New with Workforce Management?October 16, 2018Newsletter, Technology & Applications, Workforce Management
The Uberization of Workforce ManagementJuly 9, 2018Newsletter, Technology & Applications, Workforce Management
WFM Solutions and Vendors Are Not All the SameAugust 18, 2017DMG in the News, Posts, Technology & Applications, Workforce Management
Real-Time Adaptive Scheduling—WFM’s Next Evolutionary StepApril 5, 2017Publications, Technology & Applications, Workforce Management
WFM Growth Brings Choices and ChallengesMay 1, 2014Contact Center, Publications, Workforce Management
Workforce management applications: Cracking the productivity codeAugust 15, 2013Contact Center, Publications, Workforce Management