AI Will Change the Service Game, EventuallyMay 21, 2020Artificial Intelligence (AI), Customer Service, Digital Transformation, Millenials, Posts, Technology & Applications, Trends and Challenges
Finding the Right Work-Life Balance is Essential for the Millennial GenerationAugust 14, 2012Contact Center, Millenials, Publications, Workforce Management
Changing the Paradigm: Using Workforce Management to Improve Agent SatisfactionMay 1, 2012Contact Center, Management & Operations, Millenials, Publications, Workforce Management