Agent Management

With CX, There’s a Disconnect Between Expectations and Reality. AI Can Help.

April 17, 2025May 1, 2025
Agent Management, Artificial Intelligence (AI), Customer Experience (CX), Posts, Systems & Applications

Making Robotic Process Automation for Employees

January 3, 2020
Agent Management, Automation / Robotic Process Automation (RPA), Posts, Technology & Applications

The Hybrid Contact Center Workforce of 2030

January 3, 2020
Agent Management, Automation / Robotic Process Automation (RPA), Posts, Technology & Applications

Call Center Quality Assurance Best Practices for Empowering Agents

July 26, 2018
Agent Management, Best Practices, Posts, Quality Management / Analytics Enabled QM (AQM)

Contact Center KPIs: Less is More