Is there a robotic process automation application for contact centers?August 11, 2020Automation, Automation / Robotic Process Automation (RPA), Q&A
5 Customer Service Trends That Point to a Promising FutureMay 21, 2020Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Big Data, Cloud Technology, Digital Transformation, Intelligent Automaion, Intelligent Virtual Agents, Posts, Technology & Applications, Trends and Challenges
VISION 2020May 21, 2020March 10, 2021Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Intelligent Automaion, Intelligent Virtual Agents, Posts, Self-Service / IVR / IVA, Technology & Applications, Workforce Management
Making Robotic Process Automation for EmployeesJanuary 3, 2020Agent Management, Automation / Robotic Process Automation (RPA), Posts, Technology & Applications
The Hybrid Contact Center Workforce of 2030January 3, 2020Agent Management, Automation / Robotic Process Automation (RPA), Posts, Technology & Applications
Will Robotic Process Automation Replace Human Workers?May 16, 2019Automation / Robotic Process Automation (RPA), Posts, Technology & Applications
Thanks to AI and RPA, the WFO Market SurgesMarch 1, 2019Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Posts, Technology & Applications, Workforce Optimization Suites
Smarter Bots Mean Greater Innovation, Productivity, and ValueJanuary 4, 2019Automation / Robotic Process Automation (RPA), Posts, Technology & Applications
Scouting Report: Robots Are in Your Contact Center’s FutureNovember 2, 2017Automation / Robotic Process Automation (RPA), Desktop Analytics, Posts, Technology & Applications