By DMG Consulting on August 18, 2017 in Automatic Call Distributors (ACDs), Cloud-Based Contact Center, Customer Journey, Customer Support Applications, Dialing, DMG in the News, Intelligent Virtual Agents, Knowledge Management, Mobility, Posts, Speech Analytics, Technology, Voice Biometrics
By DMG Consulting on July 2, 2014 in Automatic Call Distributors (ACDs), Cloud-Based Contact Center, Contact Center, Dialing, Publications
Top benefits of cloud-based ACDs and outbound dialers for the contact center.
By DMG Consulting on February 2, 2009 in Contact Center, Dialing, Proactive Customer Care, Publications, Self-Service
The Rise of Proactive Customer Care
By DMG Consulting on February 1, 2009 in Contact Center, Dialing, IVR/Speech Recognition, Publications, Self-Service
IVR Goes Proactive
Dialing Isn’t Dead