Interaction Analytics (Speech & Text)

How does speech analytics perform trend analysis? Isn’t it just counting how often words are used?

July 6, 2020
Interaction Analytics (Speech & Text), Q&A

The Advantages of Analytics-Enabled Quality Management

July 16, 2019
Analytics-Enabled QA, Interaction Analytics (Speech & Text), Newsletter, Technology & Applications

Scouting Report: Speech Analytics Enters Its Next Act — Maturity

January 2, 2018
Analytics-Enabled QA, Artificial Intelligence (AI), DMG in the News, Interaction Analytics (Speech & Text), Posts, Quality Management / Analytics Enabled QM (AQM), Technology & Applications

These 8 Technologies Are Transforming the Contact Center

Turn Speech Analytics into an Enterprise Change Agent

February 24, 2017
Interaction Analytics (Speech & Text), Publications

Speech Analytics Can Help Alter the Service Paradigm

December 11, 2016
Contact Center, Interaction Analytics (Speech & Text), Publications

Can Speech Analytics Deliver a Payback and Benefits?

August 23, 2016
Contact Center, Interaction Analytics (Speech & Text), Return on Investment (ROI) / Business Case

Using Speech Analytics to Improve Your Contact Center

August 18, 2016
Interaction Analytics (Speech & Text), Publications

Analytics-Enabled QA: It’s Time!

June 25, 2016
Contact Center, Interaction Analytics (Speech & Text), Publications, Quality Management / Analytics Enabled QM (AQM)

Speech Analytics Can Reduce the Risk of Fines

January 22, 2015
Contact Center, Interaction Analytics (Speech & Text), Legislation, Publications