Technology & Applications

Customer Experience in the Post-Pandemic World

December 8, 2020April 13, 2021
COVID-19 / Pandemic, Customer Experience Management, Management & Operations, Posts, Self-Service / IVR / IVA, Technology & Applications

WFM Solutions in the Future

November 10, 2020April 12, 2021
COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management

Sales, Marketing and Enterprise Uses of Interaction Analytics

August 3, 2020April 13, 2021
Analytics, Interaction Analytics, Posts, Technology & Applications

AI Will Change the Service Game, Eventually

May 21, 2020
Artificial Intelligence (AI), Customer Service, Digital Transformation, Millenials, Posts, Technology & Applications, Trends and Challenges

5 Customer Service Trends That Point to a Promising Future

VISION 2020

May 21, 2020March 10, 2021
Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Intelligent Automaion, Intelligent Virtual Agents, Posts, Self-Service / IVR / IVA, Technology & Applications, Workforce Management

How much historical data is needed for AI to improve forecast accuracy in workforce management?

May 9, 2020
Artificial Intelligence (AI), Q&A, Workforce Management

What’s New in the World of Contact Center WFM

April 20, 2020
COVID-19 / Pandemic, Posts, Technology & Applications, Workforce Management

Voice Self-Service Has Become More Popular – and It’s About to Get Much Better

March 2, 2020
Artificial Intelligence (AI), Posts, Self-Service / IVR / IVA, Technology & Applications

Making Robotic Process Automation for Employees

January 3, 2020
Agent Management, Automation / Robotic Process Automation (RPA), Posts, Technology & Applications

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