Archive | Technology
WFM SOLUTIONS IN THE FUTURE
Will Robots Make Live Agents Obsolete? (whitepaper)
Sales, Marketing and Enterprise Uses of Interaction Analytics
Interaction Analytics: An Enterprise Vision and Practical Applications
AI Will Change the Service Game, Eventually
By DMG Consulting on May 21, 2020 in Artificial Intelligence, Customer Service, Digital Transformation, Millenials, Posts, Technology, Trends
5 Customer Service Trends That Point to a Promising Future
By DMG Consulting on May 21, 2020 in Artificial Intelligence, Big Data, Cloud-Based Contact Center, Digital Transformation, Intelligent Automaion, Intelligent Virtual Agents, Posts, Robotic Process Automation, Technology, Trends
VISION 2020
By DMG Consulting on May 21, 2020 in Artificial Intelligence, Intelligent Automaion, Intelligent Virtual Agents, Posts, Robotic Process Automation, Self-Service, Technology, Workforce Management
The Transformation of WFM with Adaptive, Real-Time Intraday Management
What’s New in the World of Contact Center WFM
Voice Self-Service Has Become More Popular – and It’s About to Get Much Better
Intelligent Automation in Contact Centers: Making it Real (whitepaper)
The WFO Market Continues to Beat All Odds
Making Robotic Process Automation for Employees
By DMG Consulting on January 3, 2020 in Agent Management, Posts, Robotic Process Automation, Technology
The Hybrid Contact Center Workforce of 2030
By DMG Consulting on January 3, 2020 in Agent Management, Posts, Robotic Process Automation, Technology
The Workforce Optimization Market Adapts to Ever-Changing Rules of the Road
The Reality of AI – Once You Get Past the Hype
A Channel is a Channel
By DMG Consulting on November 7, 2019 in Channels [Contact Center], Newsletter, Omni-Channel Contact Center, Servicing Applications, Technology
Call Tracking Can Bring Marketing and Customer Service Together
Cloud-Based Contact Center Infrastructure Selection Decision Framework (whitepaper)
Call Tracking: Where Phone Calls Enhance Digital Marketing and Service
New Workforce Management Transfers Power to Agents
The Advantages of Analytics-Enabled Quality Management
By DMG Consulting on July 16, 2019 in Analytics-Enabled QA, Newsletter, Speech Analytics, Technology