Archive | Voice Biometrics
The 3 Contact Center Applications That Pay for Themselves
By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
These 8 Technologies Are Transforming the Contact Center
By DMG Consulting on August 18, 2017 in Automatic Call Distributors (ACDs), Cloud-Based Contact Center, Customer Journey, Customer Support Applications, Dialing, DMG in the News, Intelligent Virtual Agents, Knowledge Management, Mobility, Posts, Speech Analytics, Technology, Voice Biometrics
Voice Biometrics Can Protect Against Fraud—and Ensure Customer Satisfaction
Improving Customer Experience with IVR (Whitepaper)
By DMG Consulting on May 23, 2014 in IVR Analytics, IVR/Speech Recognition, Voice Biometrics, Whitepapers