8 Criteria for a True Workforce Optimization Suite
Application Suites Versus Best-of-Breed: Is Less Really More?
Changing the Face of Workforce Optimization
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Workforce Optimization Is the Optimal Goal
The Recession’s Impact on Contact Center Technology Investments 2/15/2009 By Donna Fluss Connections Magazine Printer Friendly Format View this document on the publisher’s website. Three years ago, DMG Consulting predicted that the U.S. economy would enter a recession in 2009. While we did not anticipate the massive failure of financial institutions, we were expecting a […]