Archive | Web Based Self Service
The 3 Contact Center Applications That Pay for Themselves
By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
IVRs Get a Bad Rap
IVRs Get a Bad Rap
IVR Optimization: A Small Investment for a Great Payback
IVR Optimization: A Small Investment for a Great Payback
Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals
Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals
Why Hosted IVR May Be Right For You
By DMG Consulting on July 1, 2009 in Cloud-Based Contact Center, Contact Center, Publications, Self-Service, Web Based Self Service
Why Hosted IVR May Be Right For You
Self-Service: Putting Customers First Makes You a Winner (Whitepaper)
The Impact of Self-Service on Contact Center Agents
By DMG Consulting on August 19, 2008 in IVR/Speech Recognition, Publications, Self-Service, Web Based Self Service
The Impact of Self-Service on Contact Center Agents
eService Vendor Guide: Kana, Oracle, RightNow, SAP, Siebel and more
eService Vendor Guide: Kana, Oracle, RightNow, SAP, Siebel and more
eService Application Selection Guide
eService Application Selection Guide
The Guide to eService
The Guide to eService
Email Delays Alienating Customers and Increasing Costs?: E-Mail Response Management to the Rescue!
Email Delays Alienating Customers and Increasing Costs?: E-Mail Response Management to the Rescue!