DMG Consulting Releases 2016 Voice Biometrics Product and Market Report
7/20/2016
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services
What: Releases 2016 Voice Biometrics Product and Market Report
When: Today, 20 July 2016
Where: Available at the DMG Consulting online store
Background:
DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released the 2016 Voice Biometrics Product and Market Report. The Report, the only one of its kind, explores the vendors, products and services, technology, functional capabilities, pricing, and planned innovations in this emerging IT sector. It also covers market trends and challenges, market innovation, and the competitive landscape, including market activity and 5-year projections.
Voice biometrics is not a new technology; it has been around for close to 20 years and has been used in a variety of industries. Voice biometrics uses the distinct characteristics of each speaker’s voice to identify them. Since a “voiceprint” is unique to each individual and is non-replicable, biometrics can be a highly effective and secure method of identification, authentication, or even proof of life. For contact centers, voice biometrics has emerged as an important tool for effectively and securely handling customer identification, authentication and fraud mitigation, which could save companies millions of dollars and improve the customer experience
“After years of struggling for acceptance, voice biometrics is poised to take off,” said Donna Fluss, President of DMG Consulting. “Mitigating the risks of social engineering while improving the customer experience and reducing operating costs are driving forces behind the expected increase in adoption. Another important factor is enhancement of the solutions to simplify the customer enrollment process.”
The global market for voice and other types of biometrics solutions is complex and expanding. 2016 is expected to be the best year in the history of the voice biometrics market, even if the US economy slows. DMG anticipates growing adoption of voice biometrics during the next few years as the vendors make investments to improve system usability and figure out how to reduce the cost and effort required for these implementations.
DMG covers emerging contact center trends and IT sectors that are likely to have a lasting impact on the market. The 2016 Voice Biometrics Product and Market Reportis the only comprehensive guide to the voice biometrics market. It covers six vendors in detail: Auraya, NICE, Nuance, SESTEK, TradeHarbor and Verint Systems. A seventh vendor, ValidSoft, is covered at a higher level.
To learn more about the 2016 Voice Biometrics Product and Market Report, read the abstract and the table of contents, or email Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098. To order, visit www.dmgconsult.com.
About DMG Consulting LLC
DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in contact centers, back-office and real-time analytics. DMG provides insight and strategic guidance and tactical advice to end users, vendors and the financial community. Each year, DMG devotes more than 10,000 hours to producing primary research on IT sectors, including workforce optimization (quality management/liability recording), workforce management, speech analytics, text analytics, desktop analytics, performance management, customer journey analytics, surveying/voice of the customer, text analytics, cloud-based contact center infrastructure, dialing, interactive voice response systems and proactive customer care. Our actionable solutions are proven to deliver a lasting competitive advantage, and often pay for themselves in as little as three months. Learn more at www.dmgconsult.com.