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DMG Consulting Releases 2018 Robotic Process Automation Product and Market Report


Market demand is high as opportunity and addressable market for RPA continues to grow

Who:      DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services

What:    Releases 2018 Robotic Process Automation Product and Market Report

When:    Today, 1 August 2018

Where:   Available at the DMG Consulting online store


DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2018 Robotic Process Automation Product and Market Report. DMG Consulting’s second report on robotic process automation (RPA), dedicated entirely to this fast-growing sector, covers enterprise uses of RPA, with a focus on front-and back-office service-related uses and shared business activities services.

Robotic process automation is bringing great value to the market, driving productivity improvements and innovation. RPA solutions excel in automating routine, repetitive tasks; this can save companies thousands, or even hundreds of thousands of dollars each day, and frees up agents to perform more high-value tasks. Automation and artificial intelligence (AI) are changing how companies operate, allowing them to re-imagine and re-invest in all aspects of their business. As a result, the opportunity and addressable market for RPAs will continue to grow.

“Robotic process automation is a game-changer for the economy, said Donna Fluss, President of DMG Consulting. “RPA is here to stay, but the market is going to morph, and these automations are going to be embedded into all kinds of third-party applications. There is great opportunity for vendors and end-user companies to find creative applications for a new generation of automation that is going to get smarter with each passing year.”

There is great demand for RPA solutions, and vendors from many IT sectors have come to market to fill this need. Two buying cycles are occurring; first-time RPA prospects and a surprisingly healthy replacement cycle for early adopters, most of whom purchased some type of RPA solution in the last 2 years, as well as some who invested in desktop analytics during the past 12 years. DMG predicts that the RPA market will continue to experience a significant rate of growth (100% or higher) during each of the years from 2018 through 2022.

DMG covers emerging contact center trends and IT sectors that are likely to have a lasting impact on the market. The 2018 Robotic Process Automation Product and Market Report provides the only in-depth coverage of these emerging solutions. The 6 leading and contending vendors covered in detail in this Report are: Automation Anywhere, Contextor, NICE, Pegasystems, UiPath and Verint Systems. Redwood Software is covered at a higher level.

To learn more about the 2018 Robotic Process Automation Product and Market Report, read the abstract, which includes the table of contents, or email Deborah Navarra at or 516-628-1098. To order your copy of the Report, visit

About DMG Consulting LLC

DMG Consulting LLC is a vendor-independent advisory and consulting firm specializing in contact centers, back-office and real-time analytics. We are a strategic advisor to end users and vendors, large and small, and the financial community. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. We also help vendors develop products and services that deliver differentiated innovation and benefits that meet end users’ current and future needs.

DMG Consulting is the leading provider of industry research for many contact center, back-office and analytics IT markets, including: workforce optimization (qality management/recording), workforce management, speech analytics, text analytics, desktop analytics, robotic process automation, customer journey analytics, enterprise feedback management/surveying, performance management, gamification, voice biometrics, cloud-based contact center infrastructure, dialing, interactive voice response systems, intelligent virtual agents, and proactive customer care. For more information, visit

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