***MEDIA ALERT***
DMG Consulting Releases Special Edition Report – Generative AI: A New Paradigm for Contact Centers and Customer Service
Use cases, advantages, risks, what’s real, and what’s next
Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services
What: Releases Special Edition Report, Generative AI: A New Paradigm for Contact Centers and Customer Service
When: Today, 27 September 2023
Where: Available at the DMG Consulting online store
Background:
DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released a special edition Report, Generative AI: A New Paradigm for Contact Centers and Customer Service. The report defines generative AI and explores in-depth how contact centers and customer service organizations can utilize it to achieve their essential goals.
The Generative AI: A New Paradigm for Contact Centers and Customer Service report discusses multiple use cases for this technology in contact center and customer service applications and explores how it is being applied to greatly improve performance and benefits for these customer-facing departments. It reviews 11 contact center/customer service solutions that have already applied generative AI to augment their capabilities, providing the landscape for readers to know what is real today and what is not.
“Generative AI has the potential to transform contact centers and customer service departments as we know them today,” says Donna Fluss, President of DMG Consulting LLC. “It can significantly automate the handling of many inquiries and transactions that currently require live agent assistance, dramatically improving accuracy and productivity while enhancing both the customer and employee experience.” As executives and managers move toward the implementation of generative AI in these scenarios, the report helps to position leaders for success.
This industry analysis details the advantages and risks associated with generative AI and presents a review of the current competitive environment. It provides an outlook on what to expect next, as there is undoubtedly much more to come. The report also includes a list of the top frequently asked questions and answers about the impact of generative AI on contact centers and customer service.
To order your copy of the Report, visit dmgconsult.com. To learn more about the special edition Report Generative AI: A New Paradigm for Contact Centers and Customer Service, visit dmgconsult.com, or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.
About DMG Consulting LLC
DMG Consulting LLC provides expert guidance, industry reports, and primary research that influence the critical decisions made by businesses, technology providers, and investors in the dynamic and rapidly transforming contact center and back-office markets. Driving the strategic direction of the customer experience (CX) is at the core of DMG’s extensive consultation and collaboration with executives, leaders, and industry innovators. DMG’s methodologies and in-depth understanding of people, process, and technology create outstanding business outcomes and position organizations to deliver the next generation of customer and contact center experiences in an AI-driven digital world. Learn more at dmgconsult.com.
# # #