Is there a robotic process automation application for contact centers?August 11, 2020Automation, Automation / Robotic Process Automation (RPA), Q&A
DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market ReportAugust 3, 2020Press Releases
Sales, Marketing and Enterprise Uses of Interaction AnalyticsAugust 3, 2020April 13, 2021Analytics, Interaction Analytics, Posts, Technology & Applications
How CX Is Changing in a Post-COVID WorldJuly 31, 2020May 13, 2021Best Practices, Best Practices, COVID-19 / Pandemic, Customer Experience (CX), Key Performance Indicators (KPIs), Management & Operations, Posts, Strategy
How does speech analytics perform trend analysis? Isn’t it just counting how often words are used?July 6, 2020Interaction Analytics (Speech & Text), Q&A
Why Care About Customer Journey Analytics?June 5, 2020May 2, 2021Analytics, Customer Experience (CX), Customer Journey Analytics (CIA), Posts, Publications, Strategy