Making Robotic Process Automation for EmployeesJanuary 3, 2020Agent Management, Automation / Robotic Process Automation (RPA), Posts, Technology & Applications
The Hybrid Contact Center Workforce of 2030January 3, 2020Agent Management, Automation / Robotic Process Automation (RPA), Posts, Technology & Applications
DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Market ReportDecember 11, 2019Press Releases
DMG Consulting Releases 2019 Contact Center Workforce Optimization Mid-Year Market Share ReportDecember 10, 2019Press Releases
It’s Time for a Real Digital TransformationNovember 19, 2019May 2, 2021Best Practices, Customer Experience (CX), Digital Transformation, Management & Operations, Posts, Publications, Strategy
Is voice biometrics used only for live-agent interactions or does it work with intelligent virtual agents too?November 11, 2019Q&A
The Workforce Optimization Market Adapts to Ever-Changing Rules of the RoadNovember 7, 2019April 24, 2021Posts, Technology & Applications
The Reality of AI – Once You Get Past the HypeNovember 7, 2019April 23, 2021Artificial Intelligence (AI), Posts, Technology & Applications