A Channel is a ChannelNovember 7, 2019Channels [Contact Center], Newsletters, Omni-Channel Contact Center, Servicing Applications, Technology & Applications
DMG Consulting Releases 2019 Robotic Process Automation Product and Market ReportOctober 18, 2019Press Releases
DMG Consulting Releases 2019 – 2020 Contact Center Analytics Product and Market ReportOctober 18, 2019Press Releases
I’ve heard of speech analytics to analyze phone calls; what’s used for the new digital channels?October 9, 2019Q&A
Can contact center infrastructure solutions integrate with home-grown servicing systems or only commercially available CRMs?August 13, 2019Q&A