News & Videos

Net Promoter Score “Itis”

June 1, 2013
Newsletters

We are looking to acquire a new dialer to support a blended inbound/outbound environment. What are some of the more important features and functionality that we should be looking for when selecting a new dialer?

May 13, 2013
Q&A

DMG Consulting Releases 2013 – 2014 Contact Center Workforce Management Market Report

May 8, 2013
Press Releases

WebRTC Finds the Connection between Web Self-Service and Live Agent Support

May 1, 2013
Newsletters

Transforming Your Contact Center Into an Essential Corporate Contributor

April 10, 2013
Back Office, Contact Center, Operations [Back Office], Publications, Social Media, Strategy

We are looking into the possibility of moving our sales agents from set schedules to a flex- schedule environment. Do you have suggestions on the best way to approach this change?

April 9, 2013
Q&A

Workforce Management: Getting Better but Not Good Enough

April 1, 2013
Newsletters

DMG Consulting Releases 2012 – 2013 Workforce Optimization Product and Market Report

March 15, 2013
Press Releases

What are some of the most common metrics used to evaluate contact center and agent performance when handling social media interactions?

March 7, 2013
Q&A

Transforming Your Contact Center Into an Essential Corporate Contributor

March 1, 2013
Newsletters

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