Workforce Management: Better but Not Good Enough – What makes an ideal solution? July 1, 2013Contact Center, Publications, Workforce Management
DMG Consulting Releases 2013 Workforce Optimization (Quality Management/Liability Recording) Market Share ReportJune 12, 2013Press Releases
We are looking to acquire a new dialer to support a blended inbound/outbound environment. What are some of the more important features and functionality that we should be looking for when selecting a new dialer?May 13, 2013Q&A
DMG Consulting Releases 2013 – 2014 Contact Center Workforce Management Market ReportMay 8, 2013Press Releases
Transforming Your Contact Center Into an Essential Corporate Contributor April 10, 2013Back Office, Contact Center, Operations [Back Office], Publications, Social Media, Strategy
We are looking into the possibility of moving our sales agents from set schedules to a flex- schedule environment. Do you have suggestions on the best way to approach this change?April 9, 2013Q&A