DMG Consulting Releases 2012 – 2013 Workforce Optimization Product and Market ReportMarch 15, 2013Press Releases
What are some of the most common metrics used to evaluate contact center and agent performance when handling social media interactions?March 7, 2013Q&A
Changing the Face of Workforce OptimizationMarch 1, 2013Contact Center, Contact Center: Analytics, Publications, Workforce Optimization (WFO)
DMG Consulting Releases 2012-2013 Speech Analytics Product and Market ReportFebruary 7, 2013Press Releases
Surveys Alone Are Not the Answer February 1, 2013Contact Center, Publications, Surveying, Voice of the Customer (VoC) / Surveying
Why Contact Centers Are Moving to the Cloud January 31, 2013Cloud Technology, Contact Center, Publications
2013 Contact Center/Back-Office Application ShoppingJanuary 30, 2013Contact Center, Publications, Strategy, Technology & Applications
DMG Consulting Releases 2012-2013 Social Media Customer Service/Contact Center Product and Best Practices Market ReportJanuary 30, 2013Press Releases