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2022 – 2023 Workforce Management for the Enterprise Report
The Workforce Management for the Enterprise report presents an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology and innovation.
Price: $4,300
The State of Artificial Intelligence in Contact Centers
This report analyzes how artificial intelligence (AI) can be applied to transform the customer experience (CX), drive a new era in servicing, and significantly improve the performance of contact centers.
Price: $4,300
2021-2022 Workforce Optimization/ Workforce Engagement Management Product and Market Report
This report presents an in-depth analysis of the trends, competitive landscape, product suites, technology and innovation in this vital contact center sector.
Price: $4,300
2021 Workforce Optimization / Workforce Engagement Management Mid-Year Market Share Report
This report provides a thorough review of this vital technology sector. The Report delivers a detailed analysis of the revenue, market share and performance of this market and its competitors.
Price: $4,300
2021 – 2022 Cloud-Based Contact Center Infrastructure Product and Market Report
This report continues DMG’s comprehensive analysis of all aspects of this dynamic sector. The Report examines the competitive landscape and the business, market and technology trends driving this fast-growing and increasingly vital IT segment.
Price: $4,300
2021 – 2022 Robotic Process Automation Product and Market Report
This report provides an in-depth and timely analysis of the RPA market, competitive landscape, technology, products, functional capabilities, and the servicing and market trends that are driving adoption and innovation.
Price: $4,300
2021 Contact Center Workforce Optimization Market Share Report
This report analyzes the revenue, market share and performance of the estimated 36 worldwide workforce optimization (WFO) suite vendors for fiscal full-year 2020.
Price: $4,300
2020 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report
This report analyzes the thriving worldwide cloud-based contact center infrastructure (CBCCI) IT sector, which includes CCaaS and hosted offerings. This groundbreaking Report delivers comprehensive data on the total worldwide addressable market for CBCCI in 2020.
Price: $4,300
Contact Centers in a Post-Pandemic World: A Strategic and Tactical Guide to the Future
This special edition report is a valuable collection of best practices, innovative technology, agile management practices, work-at-home policies and more.
Price: $4,300
2020 – 2021 Intelligent Virtual Agent Product and Market Report
This report provides an in-depth analysis of these solutions, which should become an elemental part of the strategic direction of contact centers and customer service departments.
Price: $4,300
Future Contact Center Outlook, 2025 – 2040
This report focuses on three pillars of contact center technology: infrastructure, customer relationship management (CRM) and workforce optimization (WFO), as well as many of the systems and applications that fall into these categories.
Price: $4,300
2020-2021 Digital Customer Service Product and Market Report
This report provides in-depth coverage of the digital servicing market. It analyzes vendors, products, functional capabilities, pricing, as well as market, business and servicing trends and challenges.
Price: $4,300
2019 Call Tracking Product Report
This report provides a thorough and comprehensive analysis of this niche IT sector, which is increasing in importance as a result of the digital transformation that is taking place in organizations around the world.
Price: $4,300
2018 Knowledge Management Product and Market Report
This report thoroughly analyzes this mature yet reemerging IT sector: the vendors, their offerings, the functional capabilities of the knowledge management (KM) solutions, best practices, product pricing, and more.
Price: $4,300
2016 – 2017 Outbound Solutions Product and Market Report
This report analyzes the competitive landscape and provides insights into customer satisfaction with vendors, and presents implementation best practices to help users realize the greatest continuing return on their technology investments.
Price: $4,300