Tag Archives | attended automation
The Hybrid Contact Center Workforce of 2030
By Chris Detmer on January 3, 2020 in Agent Management, Posts, Robotic Process Automation, Technology
Will Robotic Process Automation Replace Human Workers?
Thanks to AI and RPA, the WFO Market Surges
By DMG Consulting on March 1, 2019 in Artificial Intelligence, Posts, Robotic Process Automation, Technology, Workforce Optimization Suites
Smarter Bots Mean Greater Innovation, Productivity, and Value
Scouting Report: Robots Are in Your Contact Center’s Future
By Chris Detmer on November 2, 2017 in Desktop Analytics [Contact Center], Posts, Robotic Process Automation, Technology