Tag Archives | Chat
Chat Is Not Replacing the Voice Channel for Customer Service
By Chris Detmer on November 8, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts
The Omni-Channel Agent Experience
By DMG Consulting on August 2, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts, Servicing Applications, Technology
Are You Ready for Digital Transformation?
By DMG Consulting on August 1, 2017 in Channels [Contact Center], Posts, Strategy [Contact Center], Technology
Consumers Channel of Choice – A Multi-generational Benchmark Study of Consumer Channel Preferences (whitepaper)
By Harold Fluss on March 15, 2017 in Channels [Contact Center], Strategy [Contact Center], Whitepapers