CJA

Why Care About Customer Journey Analytics?

June 5, 2020May 2, 2021
Analytics, Customer Experience (CX), Customer Journey Analytics (CIA), Posts, Publications, Strategy

Customer Service Is Everyone’s Responsibility

March 1, 2019
Customer Experience Analytics, Customer Journey Analytics (CIA), Management & Operations, Posts, Technology & Applications

These 8 Technologies Are Transforming the Contact Center

August 18, 2017
Automatic Call Distributors (ACDs), Cloud Technology, Customer Journey Analytics (CIA), Dialing, DMG in the News, Intelligent Virtual Agents, Interaction Analytics (Speech & Text), Knowledge Management, Mobility, Posts, Systems & Applications, Technology & Applications, Voice Biometrics

Reality Check: Will Customer Journey Analytics Be the Next CRM?

April 10, 2017
Customer Journey Analytics (CIA), Strategy

Turn Speech Analytics into an Enterprise Change Agent

February 24, 2017
Interaction Analytics (Speech & Text), Publications