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Tag Archives | digital transformation

A Channel is a Channel

A Channel is a Channel Headlines shout the power and benefits of the newest “servicing” channels – one day it is social media and the next it is chat. In fact, no single channel is more important than another. What matters is that customers, prospects, partners, and everyone else receives a response in their channel [...]
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Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service (whitepaper)

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AI and Automation is the Path to the Future for Contact Centers (whitepaper)

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