Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want By Harold Fluss on June 26, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts Continue Reading
FCR in an Omni-Channel World (whitepaper) By Harold Fluss on April 10, 2017 in Customer Journey, First Call Resolution, Performance Management [Contact Center], Strategy [Contact Center], Whitepapers Continue Reading
Omni-Channel QA Best Practices for Contact Centers [Blog Post] By DMG Consulting on February 13, 2017 in Posts Continue Reading
