Speech Analytics and AI Is a Winning CombinationFebruary 25, 2019Analytics-Enabled QA, Artificial Intelligence (AI), Customer Journey Analytics (CIA), Posts, Surveying, Technology & Applications
Cloud-Based ACDs and Dialers Come of AgeDecember 10, 2018Automatic Call Distributors (ACDs), Dialing, Newsletters
It’s Time to Replace Traditional QANovember 13, 2018Newsletters, Quality Management / Analytics Enabled QM (AQM)
Call Center Quality Assurance Best Practices for Empowering AgentsJuly 26, 2018Agent Management, Best Practices, Posts, Quality Management / Analytics Enabled QM (AQM)
Contact Center Quality Assurance is Essential in All ChannelsMay 25, 2018Digital Transformation, DMG in the News, Omni-Channel Contact Center, Posts, Quality Management / Analytics Enabled QM (AQM)