Tag Archives | ROI
Speech analytics is worth the pain
Benefits and ROI of Hosted/Managed Service IVR
Why Hosted IVR May Be Right For You
The ROI of speech analytics for the call center
Use Customer Conversations to Improve Enterprise Performance
I am working on a project for pricing hosted contact center solutions. I need to know what is the formula to calculate OPEX for a hosted contact center and what costs we should include to calculate OPEX? Also please let me know the formula to calculate TCO (Total Cost of Ownership).
CRM ROI Series: Building a business case for remote call center agents
Speech analytics: Invest now or wait?
Playing and Winning the Numbers Game