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Applications that Improve the Customer Journey

By on August 10, 2018 in Bots, Customer Support Applications, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Technology, Trends, Voice Biometrics, Web Based Self Service
Applications that Improve the Customer Journey Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Voice biometrics is another high-tech solution that is going mainstream; a leading bank’s recent ad campaign [...]
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The 3 Contact Center Applications That Pay for Themselves

By on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
Thank you for your interest in DMG Consulting's publications Please complete the registration form below. First Name*Last NameEmail Address* Monthly DMG Newsletter I would like to receive the monthly DMG Newsletter PhoneThis field is for validation purposes and should be left unchanged. Close The 3 Contact Center Applications That Pay for Themselves 9/29/2017 By Donna [...]
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I am working on a project for pricing hosted contact center solutions. I need to know what is the formula to calculate OPEX for a hosted contact center and what costs we should include to calculate OPEX? Also please let me know the formula to calculate TCO (Total Cost of Ownership).

By on September 18, 2007 in Q&A

I am working on a project for pricing hosted contact center solutions. I need to know what is the formula to calculate OPEX for a hosted contact center and what costs we should include to calculate OPEX? Also please let me know the formula to calculate TCO (Total Cost of Ownership).

Continue Reading