Applications that Improve the Customer JourneyAugust 10, 2018Bots, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletters, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service
The 3 Contact Center Applications That Pay for ThemselvesOctober 5, 2017Bots, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) / Business Case, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service
IVR Optimization Improves Service and Reduces CostsJune 4, 2017DMG in the News, Interactive Voice Response (IVR), Self-Service / IVR / IVA
IVR Optimization Improves Service and Reduces CostsMay 2, 2017Contact Center, Interactive Voice Response (IVR), Self-Service / IVR / IVA
Speech analytics is worth the pain January 23, 2012Contact Center, Interaction Analytics (Speech & Text), Publications, Voice of the Customer (VoC) / Surveying