Tag Archives | ROI
The 3 Contact Center Applications That Pay for Themselves
By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service
IVR Optimization Improves Service and Reduces Costs
Enterprise Uses of Speech Analytics (whitepaper)
By Harold Fluss on June 4, 2017 in Analytics, Customer Experience Analytics, Customer Journey, Speech Analytics, Text Analytics, Whitepapers
IVR Optimization Improves Service and Reduces Costs
Speech analytics is worth the pain
By DMG Consulting on January 23, 2012 in Contact Center, Publications, Speech Analytics, Voice of the Customer
Speech analytics is worth the pain
Benefits and ROI of Hosted/Managed Service IVR
By DMG Consulting on October 1, 2009 in Cloud-Based Contact Center, Contact Center, IVR/Speech Recognition, Publications, Self-Service
Benefits and ROI of Hosted/Managed Service IVR
Why Hosted IVR May Be Right For You
By DMG Consulting on July 1, 2009 in Cloud-Based Contact Center, Contact Center, Publications, Self-Service, Web Based Self Service
Why Hosted IVR May Be Right For You
The ROI of speech analytics for the call center
By DMG Consulting on May 5, 2008 in Contact Center, Publications, Return on Investment (ROI) [Contact Center], Speech Analytics
The ROI of speech analytics for the call center
Use Customer Conversations to Improve Enterprise Performance
Use Customer Conversations to Improve Enterprise Performance
I am working on a project for pricing hosted contact center solutions. I need to know what is the formula to calculate OPEX for a hosted contact center and what costs we should include to calculate OPEX? Also please let me know the formula to calculate TCO (Total Cost of Ownership).
I am working on a project for pricing hosted contact center solutions. I need to know what is the formula to calculate OPEX for a hosted contact center and what costs we should include to calculate OPEX? Also please let me know the formula to calculate TCO (Total Cost of Ownership).
CRM ROI Series: Building a business case for remote call center agents
CRM ROI Series: Building a business case for remote call center agents
Speech analytics: Invest now or wait?
Speech analytics: Invest now or wait?
Playing and Winning the Numbers Game
By DMG Consulting on November 5, 2002 in Contact Center, Customer Relationship Management (CRM), Publications, Return on Investment (ROI) [CEM], Return on Investment (ROI) [Contact Center]
Playing and Winning the Numbers Game