ROI

Applications that Improve the Customer Journey

August 10, 2018
Bots, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletters, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service

The 3 Contact Center Applications That Pay for Themselves

October 5, 2017
Bots, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) / Business Case, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service

IVR Optimization Improves Service and Reduces Costs

June 4, 2017
DMG in the News, Interactive Voice Response (IVR), Self-Service / IVR / IVA

IVR Optimization Improves Service and Reduces Costs

May 2, 2017
Contact Center, Interactive Voice Response (IVR), Self-Service / IVR / IVA

Speech analytics is worth the pain

January 23, 2012
Contact Center, Interaction Analytics (Speech & Text), Publications, Voice of the Customer (VoC) / Surveying