Tag Archives | Social Media
The Omni-Channel Agent Experience
By DMG Consulting on August 2, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts, Servicing Applications, Technology
Are You Ready for Digital Transformation?
By DMG Consulting on August 1, 2017 in Channels [Contact Center], Posts, Strategy [Contact Center], Technology
Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want
Meeting the Social Media Challenge
Meeting the Social Media Challenge
Transforming Your Contact Center Into an Essential Corporate Contributor
By DMG Consulting on April 10, 2013 in Back Office, Contact Center, Management [Back Office], Publications, Social Media, Strategy [Contact Center]
Stop your contact center from being marginalized. Generate revenue, optimize your back office, take on social media.
Companies keep avoiding social media contact center integration
Companies keep avoiding social media contact center integration
Misconceptions About Social Media
Misconceptions About Social Media
Social Media Belongs in the Contact Center
By DMG Consulting on July 2, 2012 in Contact Center, Publications, Social Media, Strategy [Contact Center]
Social Media Belongs in the Contact Center
Using Social Media for Customer Service
Using Social Media for Customer Service
Speech Analytics in the Voice of the Customer Era
By DMG Consulting on January 3, 2012 in Contact Center, Publications, Social Media, Speech Analytics, Voice of the Customer
Speech Analytics in the Voice of the Customer Era
Using Social Media for Customer Service Is a Strategic Imperative
Protect and enhance your company’s image. Use social media for customer service.
Using Social Media for Customer Service – Best Practices for Doing it Right
By DMG Consulting on November 24, 2011 in Contact Center, Publications, Social Media, Strategy [Contact Center]
Using Social Media for Customer Service Best Practices for Doing it Right
Integrating Social Media Into Contact Center Workflow
Integrating Social Media Into Contact Center Workflow
The Social Way to a Communications Strategy
The Social Way to a Communications Strategy
The Social Customer Service Experiment
The Social Customer Service Experiment
Companies looking ahead to customer service technology investments
Companies looking ahead to customer service technology investments
The Growth of Social Media in Customer Service
The Growth of Social Media in Customer Service
The Growing Importance of Social Media for Support Organizations
The Growing Importance of Social Media for Support Organizations
When All Else Fails, Go Social
When All Else Fails, Go Social
Contact Centers in the Web 2.0 World
By DMG Consulting on February 1, 2009 in Contact Center, Management [Contact Center], Publications, Social Media, Strategy [Contact Center]
Contact Centers in the Web 2.0 World Web 2.0 technologies can support your customer service processes. 2/1/2009 By Donna Fluss destinationCRM.com Printer Friendly Format View this document on the publisher’s website. The world of customer service is changing. The accepted wisdom used to be that for every unhappy customer, you could count on 11 more […]