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Testimonials

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``When DMG started publishing its yearly Hosted/Cloud contact center report, it instantly became the 'go to' report, and that was 7 years before Gartner's first magic quadrant report on CCaaS came out. DMG’s cloud-based contact center infrastructure report remains the most informative and useful assessment of the market. It provides a detailed analysis of the competitive landscape. It critiques vendors and solutions and includes the information companies need to select a cloud-based contact center solution.``

– Mansour Salame
CEO
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``Thank you for the Cloud-Based Contact Center Infrastructure Market report. One word that best describes it is WOW! The report is the answer to all my questions. It is beneficial to have both the summary and when needed, the detail. Looking at the report, I have found exactly what I need. This report is well worth the cost. We will be able to use this for future reference as well. As always, your quality of work exceeds expectations. Thanks again!``

– Mary Ann Murphy
Director, Information Technology
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``This is perfect…you guys are the best! I mean that in every sense of the word. I look forward every month for getting your newsletters.``

– Mark Davidson
CSBO Systems Analyst
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On behalf of the Trex Company, I would like to thank you for assisting us on our evaluation and plan to improve our customer service center. The collaboration and research that DMG Consulting did was very impressive and the additional information outside of scope is very much appreciated. The strategic documents that were presented are very comprehensive and will be a valuable tool for the Trex Company in the future. We applaud the professionalism and 'let's get it done' attitude of the DMG Consulting staff. In one of the Vice President's words, ``Money well spent``.

– Mary Ann Murphy
Director, Information Technology
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``DMG's Text Analytics Product and Market Report was very useful in achieving our goals. We evaluated text analytics reports from other analyst firms, but DMG's report contained the information about the leading platforms that we needed, and was substantially less expensive. Your report helped us down-select from 10 vendors to 2, and we ultimately selected a vendor and product that we are very happy using. The DMG report provided great value in helping us find a technology partner…..so much so, that when we were looking for a different product, we came back to DMG.``

– Principal
Educational Resource Company
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``I wanted to thank you again for the guidance you provided to me earlier this year regarding the possible automation of the customer contact center which I manage. The information was very helpful.``

– Wayne Shapiro
Customer Service Manager
New York City Housing Authority
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``Thank you! I am enjoying the report. It is what I had hoped for and more. You guys do great work. (Coming from someone who knows the time investment and hard work required in order to gather this kind of data, I really appreciate what you have done here.) Your Report has saved me a month of research time!!``

– Deb Albacete
Project Management Officer
DEFENDER Direct, Inc.
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``I’ve worked with analysts in many different industries on dozens of white papers throughout my career. My review of your recent white paper was hands-down the fastest and easiest one I’ve ever done. Your writing is fluff- and hype-free, with a clear focus on delivering a tremendous amount of practical advice for the target reader.``

– Marcie Lascher
Senior Manager, Marketing Programs
Nuance
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``I have been in the outsource call center business for 31 years and receive and like to read about our industry and trends. Your newsletter which I have been receiving for about one year offers more valuable information consistently than any other source that I receive. This recent edition to me was just outstanding. Thank you for your contribution and willingness to share your knowledge and this information.``

– Andy Thompson
Founder/Director
InterMedia Marketing Solutions
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``Thank you for a great meeting in which you provided us with your expert knowledge of the marketplace and a realistic action plan... I greatly value your positive assessment of our market strategy. Getting to this point has required a significant paradigm change in our company. Having validation from the leading analyst in the industry is very reassuring that we are on the right track.`` ``Thank you also for your passion for the industry, your candid approach to your client's business, and most importantly your dedication and professionalism in providing an unbiased perspective. You exceeded our expectations.``

– Jack Wikselaar
President
Oaisys
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``You really helped to make our webinar on FCR a great success. Your professionalism and fantastic subject knowledge shone though. Your presentation was outstanding and we continue to receive very positive feedback from participants. You were really a team player who helped us through every stage of this project, from concept through execution. Your efforts went far above and beyond our expectations, enabling us to deliver a polished program that is yielding great results and lots of high-value leads. Thank you!``

– Ron Hildebrandt
Founder and VP Sales and Marketing
Enkata
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``I want to thank you for the outstanding job you've done for us on our webinars. We continue to get a great deal of positive feedback on the webinars that you've done for Utopy. Our customers and prospects find you to be engaging and knowledgeable and the information to be very practical and useful.``

– Shannon Hughes
Director, Marketing
Utopy
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``I enjoyed your last presentation An ROI Tutorial: How to Build a Business Case for Customer Intelligence Through Speech Analytics. Once again, you demonstrated that you are the leading expert in this field.``

– David Burroughs
Application Specialist
Convergys
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``I really loved the report! I printed and read every page last week. You are correct, this is the most detailed and informative analyst report that I have ever read....worth every penny.``

– Jake White
Marketing Director
HigherGround, Inc.
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``Thanks for your time and assistance you gave us on our surveying initiative. You really helped us get a handle on this very complex but important project by explaining how to address it from both a tactical and strategic perspective. After I shared your ideas and recommendation, the team was energized, redirected and ready to go.``

– Mary Beth
Customer Contact Consulting Manager
DeVry, Inc.
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“It was our pleasure to meet you. You were absolutely amazing, given how much was thrown your way! There were repeated references made throughout the day yesterday regarding what ``Donna said``. Your input was very valuable to us, and has helped the team pull it all together to move forward on development of the plan.”

– Margaret Schroeder
Market Research Manager
Sun Microsystems
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“Donna provided vital guidance in creating a custom white paper and webinar that met our needs and gave us the exposure we desired. She was proactive and timely with every milestone and kept us on track. Donna is a pleasure to work and we would highly recommend her.”

– Cindy Hamilton
Executive Vice President and Principal
VoiceLog LLC
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“The {2005 Quality Management/Liability Recording Product and Market} Report is the best thing I have ever read around the call recording and quality monitoring space. It is extremely comprehensive - not only does it tell you everything you need to know, it tells you important things you hadn’t even considered. The depth of knowledge about the products and companies is particularly impressive and shows just how much intensive research and understanding has gone into this report.”

– Steve Morell
Principal
ContactBabel
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``I am writing to express my sincere thanks to DMG and Donna Fluss. We at MCI were at a point where we needed to strongly re-evaluate our direction with our current logging system. We required someone who possessed expert industry knowledge and the inside track with all of the top vendors to give us the best options possible. Working directly with Donna, she provided exemplary service, a well constructed strategic plan, and expert advice. Donna’s intricate knowledge of this industry’s history as well as its current products and systems, gave us the edge we needed to proceed. We not only found a vendor that met our needs with logging but also one that could provide top services in Quality Monitoring. We are thrilled with the results and couldn’t be happier with the services Donna provided.``

– Mike Stutzman
Business Manager
MCI
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``It's a big help to know we can depend on DMG Consulting LLC. Donna is a true partner and always available for us. Her deep domain expertise, thorough understanding of the greater contact center market, and insights into the future of the marketplace and customer needs are invaluable.``

– Jim Demarest
Enterprise Communication Applications Marketing,
Analyst Relations & Strategic Partnerships
Nortel Networks
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``We hired DMG Consulting LLC to improve the service quality and overall satisfaction with our internal IT Help Desk. We wanted a vendor that would not only share industry best practices but would customize them for Stride Rite. DMG Consulting rapidly assessed our challenges, identified immediate, intermediate and long-term recommendations for improvements and delivered an actionable, strategic plan to improve the Help Desk and other IT areas. The comprehensive plan was easy to implement and follow through on and, most importantly, delivered quantifiable results that exceeded our expectations - within one year, our IT Help Desk's customer satisfaction rating soared by 28 points, to 84%, and we continue to realize benefits.``

– Yusef Akyuz
Senior Vice President and CIO
Stride Rite
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``We don't often receive unsolicited fan mail on our Webcasts. It's a testament to the great job you did. Thanks!``

– Steve Gershik
Group Manager, Internet Marketing
Nuance
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``I've had the pleasure of working with Donna on many webinars during the past two years - all of which were a huge success. Donna's name and reputation as a leader in the CRM industry attract a large and highly qualified audience. She is an outstanding, creative and very compelling presenter who always receives high ratings and compliments from the audience.``

– Sheri Greenhaus
Managing Partner
CRMxchange
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``Thank you very much for your Customer Experience Management presentation (here in South Africa). It was extremely well received and we are delighted with the executive-level turnout.``

– Alison Beaumont
Marketing Manager
Dimension Data
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``With DMG Consulting LLC's guidance, we were able to develop product messaging and strategy that was so good the product won several awards six months before its release!``

– Guy Jones
Founder & Vice President of Product Marketing
Island Data
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``Thank you very much for taking the time to speak to us at our Sales Kickoff meeting. It was truly an honor to have you join us. Your insight to the industry is just what we needed to set our 2004 course.``

– Terry Chandler
Sales Manager
Bear Paw International, Inc.
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``Donna Fluss presented very interesting information at SER's recent sales meeting. She is highly informative and interesting. I anticipate increasing my base of knowledge by subscribing to your publications.``

– Larry Jernigan
Senior Account Executive
SER Solutions, Inc.