Strategy

Top Contact Center Priorities for 2021, the Year of Recovery

January 29, 2021May 13, 2021
Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Back Office, Best Practices, Cloud Technology, Cloud-Based Systems and Applications, COVID-19 / Pandemic, Customer Experience (CX), Digital Transformation, Employee Engagement / Life Cycle Management, Management & Operations, Self-Service / IVR / IVA, Strategy, Systems & Applications, Work-From-Home

CX Lessons Learned from the Pandemic

November 19, 2020May 13, 2021
Best Practices, Cloud Technology, Cloud-Based Systems and Applications, COVID-19 / Pandemic, Customer Experience (CX), Digital, Digital Transformation, Management & Operations, Omni-Channel Contact Center, Posts, Publications, Strategy, Technology & Applications

How CX Is Changing in a Post-COVID World

July 31, 2020May 13, 2021
Best Practices, Best Practices, COVID-19 / Pandemic, Customer Experience (CX), Key Performance Indicators (KPIs), Management & Operations, Posts, Strategy