Employee Engagement / Life Cycle Management

Aligning People, Process, and Technology: The Key to a Successful Contact Center

July 10, 2022July 11, 2022
Employee Engagement / Life Cycle Management, Management & Operations, Optimization, Posts

Top Contact Center Priorities for 2021, the Year of Recovery

January 29, 2021May 13, 2021
Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Back Office, Best Practices, Cloud Technology, Cloud-Based Systems and Applications, COVID-19 / Pandemic, Customer Experience (CX), Digital Transformation, Employee Engagement / Life Cycle Management, Management & Operations, Self-Service / IVR / IVA, Strategy, Systems & Applications, Work-From-Home

In Times of Crisis, Contact Center Agents Must Practice Mindfulness

May 21, 2020April 13, 2021
COVID-19 / Pandemic, Employee Engagement / Life Cycle Management, Posts

Should Customer Service be a Sales Channel?

September 16, 2017
DMG in the News, Employee Engagement / Life Cycle Management, General [CRM], Inside Sales, Posts

Enhancing Employee Engagement

July 23, 2014
Contact Center, Employee Engagement / Life Cycle Management, Publications