Archive | Workforce Management
WFM SOLUTIONS IN THE FUTURE
VISION 2020
By DMG Consulting on May 21, 2020 in Artificial Intelligence, Intelligent Automaion, Intelligent Virtual Agents, Posts, Robotic Process Automation, Self-Service, Technology, Workforce Management
How much historical data is needed for AI to improve forecast accuracy in workforce management?
The Transformation of WFM with Adaptive, Real-Time Intraday Management
What’s New in the World of Contact Center WFM
New Workforce Management Transfers Power to Agents
What’s New with Workforce Management?
The Uberization of Workforce Management
WFM Solutions and Vendors Are Not All the Same
Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper)
Real-Time Adaptive Scheduling—WFM’s Next Evolutionary Step
NewGen WFM: The Future of Contact Center Forecasting and Scheduling (Whitepaper)
Building Employee Engagement in Contact Centers (Whitepaper)
WFM Growth Brings Choices and Challenges
WFM Growth Brings Choices and Challenges
Workforce management applications: Cracking the productivity code
Use workforce management in your contact center to increase productivity.
Workforce Management: Better but Not Good Enough – What makes an ideal solution?
Workforce Management: Better but Not Good Enough – What makes an ideal solution?
Workforce Management Doesn’t Have to be So Hard (Whitepaper)
The Emergence of Back-Office Workforce Optimization Suites (Whitepaper)
By DMG Consulting on October 30, 2012 in Desktop Analytics [Back Office], Whitepapers, Workforce Management, Workforce Optimization Suites
Balancing Staff Optimization and Agent Schedule Preferences
Balancing Staff Optimization and Agent Schedule Preferences
The Revitalization of the Workforce Management Market
The Revitalization of the Workforce Management Market
Finding the Right Work-Life Balance is Essential for the Millennial Generation
By DMG Consulting on August 14, 2012 in Contact Center, Millenials, Publications, Workforce Management
Learn how to reduce attrition and keep Millenials in your contact center with these do’s and don’ts.
Top 6 Trends in Contact Center Workforce Management Solutions
Top 6 Trends in Contact Center Workforce Management Solutions
The Missing Links in Back-Office Business Process Management (Whitepaper)
By DMG Consulting on June 22, 2012 in Desktop Analytics [Back Office], Management [Back Office], Whitepapers, Workforce Management