Archive | Intelligent Virtual Agents

Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service (whitepaper)

By DMG Consulting on August 10, 2018 in Bots, Customer Support Applications, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Technology, Trends, Voice Biometrics, Web Based Self Service

Applications that Improve the Customer Journey Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Voice biometrics is another high-tech solution that is going mainstream; a leading bank’s recent ad campaign [...]

AI and Automation is the Path to the Future for Contact Centers (whitepaper)

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Archive | Intelligent Virtual Agents

Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service (whitepaper)

11 Keys to Designing Effective IVAs

IVA Is the Future of Voice Self-Service

Applications that Improve the Customer Journey

AI and Automation is the Path to the Future for Contact Centers (whitepaper)