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Archive | Intelligent Virtual Agents

Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service (whitepaper)

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Applications that Improve the Customer Journey

Applications that Improve the Customer Journey Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Voice biometrics is another high-tech solution that is going mainstream; a leading bank’s recent ad campaign [...]
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AI and Automation is the Path to the Future for Contact Centers (whitepaper)

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