Scouting Report: Speech Analytics Enters Its Next Act — MaturityJanuary 2, 2018Analytics-Enabled QA, Artificial Intelligence (AI), DMG in the News, Interaction Analytics (Speech & Text), Posts, Quality Management / Analytics Enabled QM (AQM), Technology & Applications
AI: On the Right Path but Not Yet RealDecember 7, 2017Analytics, Artificial Intelligence (AI), Posts, Technology & Applications
DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market ReportNovember 29, 2017Press Releases
Chat Is Not Replacing the Voice Channel for Customer ServiceNovember 8, 2017Channels [Contact Center], Omni-Channel Contact Center, Posts
Scouting Report: Robots Are in Your Contact Center’s FutureNovember 2, 2017Automation / Robotic Process Automation (RPA), Desktop Analytics, Posts, Technology & Applications
DMG Consulting Releases 2017 Workforce Optimization Mid-Year Market Share ReportNovember 1, 2017Press Releases