News & Videos

Improving the Customer Journey

December 1, 2013
Newsletters

Ten Best Practices for Succeeding with Speech Analytics

November 26, 2013
Contact Center, Interaction Analytics (Speech & Text), Publications

DMG Consulting Releases 2013-2014 Speech Analytics Product and Market Report

November 7, 2013
Press Releases

I’m working as a Manager of Training & Development at a contact center. I was wondering if you have any tips for new hire training and product-specific training to make it more interesting and less monotonous for the agents/trainees.

November 2, 2013
Q&A

Top Uses and Concerns about Cloud-Based Contact Center Solutions – DMG’s Worldwide Benchmark Study of Cloud-Based Contact Center Solutions

November 1, 2013
Newsletters

Pay Attention to TCPA – or Pay the Fines

November 1, 2013
Contact Center, Legislation, Publications, Security, Privacy and Compliance

Suite Versus Best-of-Breed: Is Less Really More?

November 1, 2013
Contact Center, Publications, Technology & Applications

We are looking into the possibility of moving our sales agents from set schedules to a flex- schedule environment. Do you have suggestions on the best way to approach this change?

October 15, 2013
Q&A

In a Mood? Call Center Agents Can Tell

October 13, 2013
DMG in the News

Pay Attention to the Telephone Consumer Protection Act (TCPA) or Pay the Fines

October 1, 2013
Newsletters

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