Should companies abandon asking for surveys on receipts, sending email surveys, and forcing pop-up website surveys? Wouldn’t they be better served to exclusively use Social Media as a conduit to their clients concerns and feelings (both good and bad)?June 12, 2012Q&A
Improving Communications Between Contact Centers and ITJune 1, 2012Contact Center, Management & Operations, Publications
DMG Consulting Releases 2012 Contact Center Workforce Management (WFM) Market Report; Record Year for WFM with Interest at All-Time High and New SolutionsMay 31, 2012Press Releases
The Workforce Management Overstaffing Problem May 29, 2012Contact Center, Publications, Workforce Management
Health care reform catalyst for customer service improvementsMay 10, 2012Contact Center, Health Care, Management & Operations, Publications
Making Sense of the Hosted Contact Center Infrastructure MarketMay 1, 2012Cloud Technology, Contact Center, Publications
Changing the Paradigm: Using Workforce Management to Improve Agent SatisfactionMay 1, 2012Contact Center, Management & Operations, Millenials, Publications, Workforce Management
I did a little experiment this weekend. Every time I made a retail purchase, I kept the receipt to see if it had an incentive for me to take a survey about my experience. I have 6 receipts, and everyone is asking me to take a survey. I wonder why companies are surveying their customers, and what they are doing with survey findings? What’s your opinion?May 1, 2012Q&A