Articles & Posts:

The Workforce Optimization Market Adapts to Ever-Changing Rules of the Road

November 7, 2019 / | Posts, Technology & Applications

The Reality of AI – Once You Get Past the Hype

November 7, 2019 / | Artificial Intelligence (AI), Posts, Technology & Applications

A Channel is a Channel

November 7, 2019 / | Channels [Contact Center], Newsletters, Omni-Channel Contact Center, Servicing Applications, Technology & Applications

Making RPA Positive for Employees

October 11, 2019 / | Newsletters

Digital Transformation Initiatives for Contact Centers

September 12, 2019 / | Newsletters

Call Tracking: Where Phone Calls Enhance Digital Marketing and Service

July 31, 2019 / | Newsletters, Technology & Applications

New Workforce Management Transfers Power to Agents

July 31, 2019 / | Posts, Technology & Applications, Workforce Management

The Advantages of Analytics-Enabled Quality Management

July 16, 2019 / | Analytics-Enabled QA, Interaction Analytics (Speech & Text), Newsletters, Technology & Applications

The Ideal Contact Center Solution

July 1, 2019 / | Cloud Technology, Posts, Technology & Applications

Making Sense out of the RPA Market

June 11, 2019 / | Newsletters