Learn how to reduce attrition and keep Millenials in your contact center with these do’s and don’ts.
Tag Archives | Attrition
Changing the Paradigm: Using Workforce Management to Improve Agent Satisfaction
By DMG Consulting on May 1, 2012 in Contact Center, Management [Contact Center], Millenials, Publications, Workforce Management
Use workforce management to improve agent satisfaction.
Techniques for Decreasing Agent Attrition
Techniques for Decreasing Agent Attrition