Tag Archives | contact center investments

2020 Contact Center Retrospective

Contact Center and CX Priorities: 2021 Enterprise Survey Results

Is It Time to Invest in AI, Machine Learning, and Speech Technologies for Your Contact Center?

Thanks to AI and RPA, the WFO Market Surges

By DMG Consulting on March 1, 2019 in Artificial Intelligence, Posts, Robotic Process Automation, Technology, Workforce Optimization Suites

Scouting Report: Robots Are in Your Contact Center’s Future

By Chris Detmer on November 2, 2017 in Desktop Analytics [Contact Center], Posts, Robotic Process Automation, Technology

The 3 Contact Center Applications That Pay for Themselves

By Chris Detmer on October 5, 2017 in Bots, Customer Support Applications, DMG in the News, Intelligent Virtual Agents, Posts, Return on Investment (ROI) [Contact Center], Technology, Trends, Voice Biometrics, Web Based Self Service

Thank you for your interest in DMG Consulting's publications Please complete the registration form below. First Name*Last NameEmail Address* Monthly DMG Newsletter I would like to receive the monthly DMG Newsletter NameThis field is for validation purposes and should be left unchanged. Close The 3 Contact Center Applications That Pay for Themselves 9/29/2017 By Donna [...]

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Tag Archives | contact center investments

Is It Time to Invest in AI, Machine Learning, and Speech Technologies for Your Contact Center?

Thanks to AI and RPA, the WFO Market Surges

Scouting Report: Robots Are in Your Contact Center’s Future

The 3 Contact Center Applications That Pay for Themselves