Tag Archives | Contact Center Management
Pandemic Proves the Flexibility of CCaaS Solutions
By DMG Consulting on April 20, 2020 in Best Practices, Cloud-Based Contact Center, DR/BC, Management [Contact Center], Pandemic, Posts
Contact Center Practices and Guidelines for Managing through COVID-19
Customer Service Is Everyone’s Responsibility
By DMG Consulting on March 1, 2019 in Customer Experience Analytics, Customer Journey, Management [Contact Center], Posts, Technology
Transforming Your Contact Center Into an Essential Corporate Contributor
By DMG Consulting on April 10, 2013 in Back Office, Contact Center, Management [Back Office], Publications, Social Media, Strategy [Contact Center]
Stop your contact center from being marginalized. Generate revenue, optimize your back office, take on social media.