Tag Archives | Customer Service
The Customer Journey Matters, Every Step of the Way
8 Contact Center and Servicing Trends for 2014
Meeting the Social Media Challenge
Why Won’t Anyone Listen to Me?
Surveys Alone Are Not the Answer
Companies keep avoiding social media contact center integration
Improving the Customer Experience with IVR Analytics
IVRs Get a Bad Rap
Misconceptions About Social Media
Social Media Belongs in the Contact Center
Using Social Media for Customer Service
Speech Analytics in the Voice of the Customer Era
Protect and enhance your company’s image. Use social media for customer service.
Using Social Media for Customer Service Best Practices for Doing it Right
Integrating Social Media Into Contact Center Workflow
The Social Way to a Communications Strategy
Companies need to nail down chief customer officer role
The Social Customer Service Experiment
Should Service Be Stratified Based on Customer Value?
New Servicing/CRM System Benchmark Study Reveals Urgent Need for Change
Delivering Great Service Is Harder Than It Looks
How to Listen to the Voice of the Customer in a Multichannel World
Customer Service Initiatives for 2011