Tag Archives | great service
Should Customer Service be a Sales Channel?
By Chris Detmer on September 16, 2017 in Agent Engagement, DMG in the News, General [CRM], Inside Sales, Posts
The Making of Great Agents (whitepaper)
By Harold Fluss on July 27, 2017 in Agent Engagement, Coaching/eLearning, Performance Management [Contact Center], Training, Whitepapers
Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want
IVR Optimization Improves Service and Reduces Costs
IVR Optimization Improves Service and Reduces Costs
FCR in an Omni-Channel World (whitepaper)
By Harold Fluss on April 10, 2017 in Customer Journey, First Call Resolution, Performance Management [Contact Center], Strategy [Contact Center], Whitepapers
Your Customers Deserve a Better IVR (whitepaper)
By Harold Fluss on March 30, 2017 in IVR Analytics, IVR/Speech Recognition, Self-Service, Whitepapers
Consumers Channel of Choice – A Multi-generational Benchmark Study of Consumer Channel Preferences (whitepaper)
By Harold Fluss on March 15, 2017 in Channels [Contact Center], Strategy [Contact Center], Whitepapers
Enterprise Servicing Goals for 2017: Great Service is Formula for Success (Whitepaper)
By Harold Fluss on March 2, 2017 in Goals, Goals [Contact Center], Strategy [Contact Center], Whitepapers