Chat Is Not Replacing the Voice Channel for Customer ServiceNovember 8, 2017Channels [Contact Center], Omni-Channel Contact Center, Posts
Should Customer Service be a Sales Channel?September 16, 2017DMG in the News, Employee Engagement / Life Cycle Management, General [CRM], Inside Sales, Posts
Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They WantJune 26, 2017Channels [Contact Center], Omni-Channel Contact Center, Posts
IVR Optimization Improves Service and Reduces CostsJune 4, 2017DMG in the News, Interactive Voice Response (IVR), Self-Service / IVR / IVA
IVR Optimization Improves Service and Reduces CostsMay 2, 2017Contact Center, Interactive Voice Response (IVR), Self-Service / IVR / IVA