Tag Archives | Knowledge management
AI: On the Right Path but Not Yet Real
These 8 Technologies Are Transforming the Contact Center
By DMG Consulting on August 18, 2017 in Automatic Call Distributors (ACDs), Cloud-Based Contact Center, Customer Journey, Customer Support Applications, Dialing, DMG in the News, Intelligent Virtual Agents, Knowledge Management, Mobility, Posts, Speech Analytics, Technology, Voice Biometrics
Why Knowledge Management is a Dirty Word
Why Knowledge Management is a Dirty Word
In the Know
In the Know