machine learning

IVA Is the Future of Voice Self-Service

January 4, 2019
Intelligent Virtual Agents, Intelligent Virtual Agents, Posts, Technology & Applications

Knowledge Management in the Era of AI

October 4, 2018
Artificial Intelligence (AI), Knowledge Management, Posts, Technology & Applications

Applications that Improve the Customer Journey

August 10, 2018
Bots, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletters, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service

IVAs Can Remake the Self-Service Landscape

February 15, 2018
Artificial Intelligence (AI), Intelligent Virtual Agents, Posts, Technology & Applications

AI: On the Right Path but Not Yet Real

December 7, 2017
Analytics, Artificial Intelligence (AI), Posts, Technology & Applications

Scouting Report: Robots Are in Your Contact Center’s Future

November 2, 2017
Automation / Robotic Process Automation (RPA), Desktop Analytics, Posts, Technology & Applications

The 3 Contact Center Applications That Pay for Themselves

These 8 Technologies Are Transforming the Contact Center

The AI Revolution in Customer Service

January 2, 2017
Publications