Learn how to reduce attrition and keep Millenials in your contact center with these do’s and don’ts.
Tag Archives | Millenials
Use workforce management to improve agent satisfaction.
Contact Centers in the Web 2.0 World Web 2.0 technologies can support your customer service processes. 2/1/2009 By Donna Fluss destinationCRM.com Printer Friendly Format View this document on the publisher’s website. The world of customer service is changing. The accepted wisdom used to be that for every unhappy customer, you could count on 11 more […]