Tag Archives | Omni-channel
Chat Is Not Replacing the Voice Channel for Customer Service
By Chris Detmer on November 8, 2017 in Channels [Contact Center], Omni-Channel Contact Center, Posts
Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want
FCR in an Omni-Channel World (whitepaper)
By Harold Fluss on April 10, 2017 in Customer Journey, First Call Resolution, Performance Management [Contact Center], Strategy [Contact Center], Whitepapers
Omni-Channel QA Best Practices for Contact Centers [Blog Post]
Buzzword Battle: Omnichannel Versus Multichannel
By DMG Consulting on August 1, 2014 in Contact Center, Omni-Channel Contact Center, Publications, Strategy [Contact Center]
Buzzword Battle: Omnichannel Versus Multichannel