Self-service

Customer Experience in the Post-Pandemic World

December 8, 2020April 13, 2021
COVID-19 / Pandemic, Customer Experience Management, Management & Operations, Posts, Self-Service / IVR / IVA, Technology & Applications

VISION 2020

May 21, 2020March 10, 2021
Artificial Intelligence (AI), Automation / Robotic Process Automation (RPA), Intelligent Automaion, Intelligent Virtual Agents, Posts, Self-Service / IVR / IVA, Technology & Applications, Workforce Management

Workforce Optimization Ushers in the Real-Time Contact Center

April 16, 2019
Artificial Intelligence (AI), Automation, Posts, Real-Time, Technology & Applications, WFO Suites

11 Keys to Designing Effective IVAs

January 18, 2019
Intelligent Virtual Agents, Intelligent Virtual Agents, Posts, Technology & Applications

IVA Is the Future of Voice Self-Service

January 4, 2019
Intelligent Virtual Agents, Intelligent Virtual Agents, Posts, Technology & Applications

Applications that Improve the Customer Journey

August 10, 2018
Bots, Intelligent Virtual Agents, Intelligent Virtual Agents, Newsletter, Systems & Applications, Technology & Applications, Trends and Challenges, Voice Biometrics, Web Based Self Service

IVAs Can Remake the Self-Service Landscape

February 15, 2018
Artificial Intelligence (AI), Intelligent Virtual Agents, Posts, Technology & Applications

AI: On the Right Path but Not Yet Real

December 7, 2017
Analytics, Artificial Intelligence (AI), Posts, Technology & Applications

The 3 Contact Center Applications That Pay for Themselves

These 8 Technologies Are Transforming the Contact Center